Clauteck App: Field Service Management
Project details
Description
Clauteck’s internal app is designed to support locksmith field operations by centralizing daily tasks, job details, and scheduling in a fast, reliable mobile experience. The goal was to replace a basic, low-usability interface with a clearer and more scalable product that helps technicians work faster, reduce errors, and keep job status and payments properly tracked in real time.
Approach
I focused on building a practical, field-first UX: clear information hierarchy, quick scanning, and minimal friction for technicians who work under time pressure. The redesign includes both Light and Dark themes to improve readability across different environments (daylight, night shifts, low-light conditions), while keeping strong brand alignment with Clauteck’s black and red identity.
Key Features
Task List built for scanning: A structured list view with visible columns for Client / Location / Payment / Verified, enabling faster decision-making at a glance.
Job Detail Screen: A clear breakdown of the service type, address, timestamps (check-in/check-out), assigned technician, notes, and quick actions.
Status & verification flow: Easy-to-update job states (Completed / Cancelled / Pending) and a dedicated verification status to reduce mistakes and improve internal control.
Payment clarity: Visible payment method tags (Cash / Card / Stripe) and confirmation indicators for accountability.
Agenda view: Calendar-based planning to manage workload, reduce overlaps, and support scheduling.
Modular UI system: Reusable components (chips, cards, rows, buttons) to ensure consistency and scalability as the app grows.
Visual Aesthetics
A clean, modern UI with high contrast and strong typography, designed to feel like a professional operational system (not marketing). Neutral surfaces and subtle elevation help information stand out, while Clauteck’s red is used strategically for status, key actions, and highlights—never overpowering the content. Light and Dark modes share the same structure to ensure familiarity and speed.
Outcome
The result is a redesigned product that improves usability, task readability, and operational efficiency for Clauteck’s field teams. It delivers a more professional and scalable experience, aligning internal workflows with a clear system UI—ready to support future modules such as job assignment, internal notes, image documentation, and reporting.
Recommendations
Vicente Collado
Working with Balby was an outstanding experience. Her creativity and expertise in digital marketing helped us enhance our online presence with effective SEO strategies and standout visual content. She consistently delivered results that exceeded our expectations. She’s a reliable professional and a valuable asset to any team.
Ideas Explored